Return Policy

Please contact us within 3 days of delivery if there is an issue with your order. Include your order number, photos, and a clear description of the concern.

Returns are reviewed case by case and must be approved before a product is shipped back.

Items must be unused, unworn, undamaged, and returned with original packaging where applicable.

Pieces showing wear, scratches, alteration, damage, or missing packaging may not qualify for return or exchange.

Customized sizes, made-to-order items, personalized requests, and specially sourced pieces are generally final sale unless they arrive damaged or incorrect.

For sizing concerns, contact us quickly so we can guide the best next step.

If your order arrives damaged or incorrect, message us with unpacking photos or video where possible. We will review and help resolve the issue appropriately.

For help, contact hello@moniquegems.com or WhatsApp +91 77279 74790. Studio address: Dhanna House, Chandlai, Jaipur 303903.